1. Definitions and Platform Role
TowOwl is a technical platform for instant connection between stranded motorists (Clients) and independent professional towing companies (Merchants). TowOwl acts exclusively as a technical intermediary and does not intervene in the physical execution of breakdown or towing services.
2. Acceptance of Terms
Use of the TowOwl platform implies full acceptance of these Terms of Use. These govern access to connection and payment tools. If you do not accept these terms, you must not use our tools.
3. Booking Process
- The Client submits a request via the interface, specifying the nature of their need and their location.
- The Towing Professional freely accepts the mission after reviewing the details provided by the Client.
- Payment is secured via a preconfigured Stripe Connect form.
- The User is responsible for the accuracy of information transmitted to enable the intervention.
- TowOwl reserves the right to suspend access in case of misuse of the connection tools.
4. Account and Security
The User must protect their access to prevent any fraudulent orders.
Any order validated via an account is firm and triggers the connection process.
A valid phone number is imperative to allow the Towing Professional to contact the Client.
The account is strictly personal.
5. Platform Ownership
Usage Rights
No right of reproduction of digital tools is granted to the User.
License
A limited license of use for the purpose of searching for a towing professional is granted.
Platform Data
Data generated by the use of the platform remains the property of TowOwl.
6. GDPR and Geolocation
The platform collects and processes real-time geolocation data from the Client and the Towing Professional to ensure the proper functioning of the connection. This data is only kept for the duration necessary for the intervention and billing.
7. Limitation of Liability
Third-Party Professional
The breakdown service contract is concluded directly between the Client and the Towing Professional.
Technical Platform
TowOwl does not guarantee permanent availability of a towing professional in all geographic areas.
8. Indemnification
You agree to indemnify us against any claim resulting from your use of the service.
9. Modifications
- We will notify you of any significant changes.
- Your continued use of the service constitutes acceptance of the new terms.
- If you do not accept the modifications, you must stop using the service.
10. Termination
Termination by User
You may terminate your account at any time.
Termination by Service
We may suspend or terminate your access for violation of these terms.
Effects of Termination
Termination ends your right to use the service.
11. Applicable Law
Jurisdiction
Any dispute will be subject to the jurisdiction of French courts.
Dispute Resolution
We encourage amicable resolution of disputes.
12. Severability
If any provision of these terms is deemed invalid, the other provisions remain in effect.
13. Entire Agreement
These terms constitute the entire agreement between you and us regarding the service.
14. Contact
For any questions regarding these terms, contact us: